Returns Policy
At AfyaDerm, we want you to be completely satisfied with your purchase and experience the utmost convenience if you need to return a product. Our returns policy is designed to be simple and hassle-free, ensuring your utmost satisfaction. Embarking on a return journey is as easy as 1, 2, 3! Let us guide you through the process:
Register Your Complain
Begin by logging into your account and navigating to the “My Orders” section. Locate the order containing the item you wish to return, and with just a few clicks, register your return request.
Post Your Return
Once your return request is registered, carefully package the item, ensuring it is well-protected for the journey back to us. You can use the original packaging or opt for another sturdy option. Attach the provided return label to the package, and it’s ready to be sent back to us.
We'll Handle The Rest!
After we receive your return, our dedicated team will promptly inspect the product to ensure it meets the pristine condition criteria. We’ll process your refund accordingly and send you an email notification once the return process is complete!
You have a generous 30 days from the date of receiving your item to initiate a return. We accept returns for all orders, provided the products are in pristine condition. This means they must be unopened, unused, and with any seals intact.
If you encounter a damaged, faulty, or incorrect item, we urge you to contact our dedicated customer service team through My Account, who will attend to your concern on a case-by-case basis. To help us expedite your claim, kindly ensure you have photographic or video evidence.
Post Your Return
Once your return request is registered, carefully package the item, ensuring it is well-protected for the journey back to us. You can use the original packaging or opt for another sturdy option. Attach the provided return label to the package, and it’s ready to be sent back to us.
Returns Policy FAQs
Can I return a product if I no longer want it?
Absolutely! We understand that sometimes preferences change, and that’s okay. As long as the product meets our return policy’s pristine condition requirements (unopened, unused, and with seals intact), you can initiate a return within 30 days of receiving the item.
What happens once my item is returned?
Upon receiving your returned item, we will thoroughly inspect it to verify its condition. If the product meets our return policy guidelines, we will proceed to process your refund. However, if the product does not meet the requirements, we will reach out to you to discuss alternative solutions.
When will I receive my refund?
The return process typically takes about 4-5 business days from the time we receive your return at our warehouse. However, please note that the timeline for your credit card company to process the refund and reflect it in your statement may vary. It may take as long as a complete billing cycle (monthly or weekly, depending on your issuer) for the sum or posting to show up in your account.
What if I receive a damaged, faulty, or incorrect item?
In such cases, please reach out to our customer service team through My Account immediately. We’ll work with you to resolve the issue promptly.
Do you offer exchanges?
At this time, we do not offer direct exchanges. If you wish to exchange a product, kindly place a new order and proceed with the return of the original item for a refund.
Does this policy have an impact on my regular legal rights?
This policy complements and extends your legal rights, providing an enhanced and customer-centric return experience.
With this returns policy, we aim to ensure a seamless and delightful shopping experience. If you have any further queries or need assistance, please don’t hesitate to contact our customer service team. Your satisfaction is our top priority, and we are committed to delivering exceptional service at every step of the way.